Warranty Policy

Structural Components (Steel, Primary Frames) - 5 Years

• Covered for defects in materials and workmanship under normal commercial use.

Mechanical Components (Hinges, Adjustable Elements) - 2 Years

• Covered for defects in materials and workmanship.
• Not covered for normal wear, loosening, or performance changes over time.
• Periodic adjustment and tightening may be required as part of normal use.

Finish (Powder Coat and Surface Treatments) - 1 Year

• Covered for defects in application, such as peeling, flaking, or adhesion failure.
• Not covered for scratches, chips, abrasion, cleaning damage, or UV-related aging or color shift.

Third-Party Components

• Covered solely by the original manufacturer's warranty.

Consumables / Wear Items

• Not covered unless expressly stated, such as gas springs and similar components.

Products are not warranted for use in environments with excessive moisture, humidity, corrosive conditions including salt air, or outdoor exposure unless expressly stated. Degradation in such environments is not considered a defect.

Customers must follow product-specific care and maintenance instructions. Failure to follow recommended care may void warranty coverage.

Warranty does not cover damage or failure resulting from:

• improper installation
• misuse or abuse
• modification or unauthorized repair
• use with incompatible products or devices
• failure to follow instructions or documentation
• normal wear and tear

Heckler may repair, replace, or refund at its discretion. Labor, removal, reinstallation, and related costs are not covered.